Wednesday, July 30, 2008

I see dumb people

AIG is not just a wonderful insurance company, it's also a company with a heart. Who else would would be so concerned for those less fortunate, in an intellectual sense, that they would bring in a short school bus chalk full of numnums to be gainfully employed? My lovely wife recently had an online discussion with one of these special people. Here's the transcript:

Thank you for contacting Auto Insurance. You'll be routed to a Customer Care Specialist in 10 seconds.
You are now chatting with Customer Care Specialist 'Anita'.
Anita: AIG Auto Insurance at your service, how may I assist you? (operator may be chatting with other customers)
(MyWife): I was wondering if our policy covers reimbursement for our car being towed.
Anita: For verification purposes, please provide your name and address.
(MyWife): (MyWife), (Address... etc)
Anita: Towing is covered for free. Are you renting the car in result of a accident or just pleasure use ?
(MyWife): We did not rent a car. We just had our car towed and fixed and got it back the next day.
Anita: No, that type of rental is not covered
(MyWife): Our car was not in a wreck.
(MyWife): It wasn't a rental, we just had to have it towed.
(MyWife): To get it repaired because it wouldn't start.
Anita: The towing is covered. But not the rental because it was not in result of a accident
(MyWife): Ok, what do I need to do to get the reimbursement for the tow?
Anita: You will need to contact 1-800(number)
(MyWife): Is this a real person?
Anita: Yes
(MyWife): Ok, I was just wondering.
(MyWife): Nevermind.
Anita: Is there anything else I can help you with?
(MyWife): That is it.
Anita: You’re very welcome. Have a good day!

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